Customs, Duties & Import Responsibilities Policy

1. Scope

This Policy applies to international B2B wholesale, bulk, private-label, custom and other commercial shipments arranged through Auvoria Exports.

2. Buyer as Importer

Unless the transaction documents expressly provide otherwise, the Buyer is responsible for acting as importer or arranging an appropriate importer, consignee or customs representative in the destination country.

The Buyer is responsible for ensuring that the products can legally be imported into the destination country for the intended commercial purpose.

3. Customs Clearance

The Buyer is generally responsible for arranging and completing destination-country customs clearance and for responding to requests from customs authorities, carriers, freight forwarders or customs brokers.

Where a transaction includes specific customs-clearance assistance, the scope of that assistance will be stated in the relevant commercial documents.

4. Duties & Import Taxes

Import duties, customs tariffs, import VAT/GST or similar taxes, customs processing fees, brokerage charges and other destination-country charges are generally payable by the Buyer unless expressly agreed otherwise.

The actual amount depends on the destination country, product classification, customs valuation, origin rules and applicable law.

5. Product Classification

Product classification for import purposes may affect applicable duties, taxes, licences, restrictions and customs procedures.

Where classification information is provided by Auvoria, it is supplied for transaction and documentation purposes and should be independently verified by the Buyer or its customs professional where required by the destination authority.

The Buyer remains responsible for complying with destination-country classification requirements applicable to its import.

6. Customs Valuation

Customs authorities may determine or review the customs value of imported goods under the applicable laws and procedures of the destination country.

The Buyer must not request or instruct Auvoria to provide a false, misleading or artificially reduced commercial value or description for customs purposes.

Commercial invoices and other documents should reflect the transaction accurately and consistently.

7. Import Permits, Licences & Registrations

The Buyer is responsible for obtaining any import licence, registration, permit, product approval, labeling approval or other authorization required in the destination country, unless the transaction documents expressly assign a particular responsibility to Auvoria.

Buyers should confirm destination requirements before placing an order where the product category may be regulated or subject to special import controls.

8. Customs Broker / Clearing Agent

The Buyer may appoint a customs broker, clearing agent, freight forwarder or other authorized representative in the destination country.

Brokerage and clearance charges are generally the Buyer's responsibility unless expressly agreed otherwise.

Auvoria may communicate with the Buyer's nominated logistics or customs representative where reasonably required for shipment coordination.

9. Destination-Country Compliance

The Buyer is responsible for compliance with applicable destination-country laws and requirements, which may include customs rules, import regulations, product standards, labeling, packaging, consumer information, taxation, licensing and record-keeping obligations.

Requirements may vary by country and may change over time. Buyers should obtain current local advice before importing where necessary.

10. Buyer-Provided Documents & Information

The Buyer may be required to provide accurate information or documents needed for import clearance, including business identification, importer registration, tax identification, permits, authorization letters, consignee information or other destination-specific documentation.

Delays caused by missing, inaccurate or late Buyer information may affect delivery and may result in additional charges.

11. Customs Inspection

Customs authorities may inspect, scan, sample, examine, hold or otherwise review shipments according to their procedures.

Such action may affect transit or delivery timelines and may result in additional charges imposed by authorities, carriers, warehouses or brokers.

12. Customs Delays, Storage & Demurrage

Where a shipment is delayed because of customs clearance, missing documents, unpaid duties or taxes, Buyer-side instructions, inspection, import restrictions or other destination-side circumstances, related storage, demurrage, detention, handling, re-delivery or similar charges may arise.

Unless expressly agreed otherwise, such destination-side charges are the Buyer's responsibility.

13. Restricted or Prohibited Goods

The Buyer is responsible for confirming that the products ordered may legally be imported into the destination country and used for the intended purpose.

Auvoria may refuse or suspend an order where available information indicates that shipment may violate applicable export controls, sanctions, customs restrictions, destination-country law or other compliance requirements.

14. Customs Declarations

Commercial invoices, packing information and other shipping documents should accurately describe the goods and the commercial transaction.

Auvoria will not knowingly support false declarations, false values, fictitious descriptions, incorrect country-of-origin statements or other misleading customs documentation.

Buyers must not request such documentation or instructions.

15. Held, Seized, Abandoned or Refused Shipments

If a shipment is held, seized, abandoned, refused entry or otherwise detained by destination authorities because of Buyer-side import requirements, unpaid charges, missing permits, inaccurate information or other destination-side issues, the Buyer may be responsible for resulting costs and consequences.

Where action by a government authority is outside Auvoria's reasonable control, Auvoria does not guarantee release or delivery of the shipment.

16. Customs-Related Costs

Unless expressly agreed otherwise, the Buyer is responsible for applicable:

• Import duties and tariffs
• Import taxes, VAT, GST or similar destination taxes
• Customs brokerage and clearance fees
• Inspection and examination charges imposed by authorities or service providers
• Storage, demurrage, detention and handling charges arising at destination
• Destination delivery or re-delivery charges
• Import permits, licences and related administrative fees

17. Returned Shipments

If a shipment is returned because the Buyer refuses delivery, fails to complete import clearance, does not pay destination charges, provides incorrect information or otherwise causes the return, additional return freight, storage, customs, handling and related costs may apply.

Any refund or credit will be considered under the applicable transaction terms after relevant costs and liabilities are determined.

18. Auvoria Assistance

Auvoria may provide commercially appropriate export documents, shipment information and reasonable coordination with the Buyer or its nominated logistics provider.

Such assistance does not mean that Auvoria assumes the Buyer's destination-country legal, tax, customs or import responsibilities unless expressly agreed in writing.

19. Buyer Responsibility & Risk

The Buyer should independently assess destination-country import feasibility before placing an order, particularly for new markets, regulated products or customized goods.

The allocation of risk during transportation will be governed by the applicable transaction terms and any expressly agreed Incoterm or delivery arrangement.

20. Force Majeure

Auvoria will not be responsible for customs or import delays caused by circumstances reasonably beyond its control, including government action, customs inspections, regulatory changes, sanctions, border restrictions, strikes, natural disasters, war, civil disturbance, major carrier disruption or other comparable events.

21. Parallel Business Entities

Auvoria Exports operates through two parallel business entities:

Neither entity is represented as the parent, subsidiary, branch or legal representative of the other. Depending on the transaction, either entity may participate in sourcing, supply, contracting, invoicing or export-related activities.

The applicable entity will be clearly identified in the relevant quotation, Proforma Invoice, Commercial Invoice and other transaction documents.

22. Contact