Auvoria Exports
International FAQ
Effective Date: 29 September 2026 | Last Updated: 29 September 2026
International FAQ
Answers to common questions from international retailers, boutiques, wholesalers, clothing brands and private-label buyers sourcing Indian ethnic wear through Auvoria Exports.
Important: This FAQ is a general buyer guide. The applicable quotation, Proforma Invoice, Purchase Order, order confirmation and other transaction documents govern the specific commercial transaction where they contain different or more specific terms.
General
1. What is Auvoria Exports?
Auvoria Exports is the international business and export division serving overseas buyers sourcing Indian ethnic wear, wholesale collections, bulk products and private-label/custom manufacturing solutions.
2. Who can buy from Auvoria Exports?
International retailers, boutiques, wholesalers, clothing brands, private-label businesses, distributors and other commercial buyers may enquire, subject to applicable commercial, payment, export and destination requirements.
3. What products do you offer?
The export range includes Co-Ord Sets, Kurta Sets, Suit Sets, Anarkali & Ethnic Gowns, festive and occasion wear, custom collections and private-label products, subject to availability and project requirements.
4. Which countries do you serve?
Current export markets include the UK, USA, UAE, Nigeria, South Africa, Kenya and Australia, along with other international markets where shipment is commercially and legally feasible.
5. Can I request a catalogue and pricing?
Yes. International buyers can request product information, catalogue details and pricing through exports@theauvoria.com or WhatsApp at +91 88750 95166.
Products & MOQ
6. What is your MOQ?
The general export positioning is MOQ starting from 50 pieces per design. The actual MOQ may vary depending on the product, fabric, customization, labels, packaging and production requirements.
7. Is the MOQ the same for every product?
No. The applicable MOQ is transaction-specific and will be confirmed in the quotation or Proforma Invoice.
8. Can I mix colours or sizes?
It may be possible depending on the design and production requirements. The acceptable size/colour assortment should be confirmed with the export team before order confirmation.
9. Can I request a custom collection?
Yes. Custom product development may be available subject to design feasibility, materials, MOQ, sampling, pricing and production capacity.
10. Do you offer factory-direct pricing?
Auvoria Exports positions its export offering around direct manufacturing/export sourcing and competitive commercial pricing. The actual price depends on product, quantity, customization, materials and transaction requirements.
Samples
11. Can I order a sample before bulk production?
Yes. International buyers can request samples to evaluate product quality, construction, design and suitability before a bulk order.
12. Are samples free?
Sample pricing is transaction-specific. Sample, customization, freight and destination charges may apply.
13. Who pays sample shipping?
Unless expressly agreed otherwise, the Buyer is responsible for applicable international sample freight, courier, logistics and destination-side charges.
14. How long does a sample take?
Sample timelines depend on product complexity, availability, customization, materials, artwork and shipping. Any timeline provided is generally an estimate unless specifically agreed in writing.
15. Can I modify a sample?
Yes, where technically feasible. Additional sampling or development charges may apply, and revisions may affect the timeline and final bulk pricing.
16. Does sample approval automatically create a bulk order?
No. A separate quotation, Proforma Invoice, Purchase Order or written order confirmation may be required for the bulk order.
Private Label & Custom Manufacturing
17. Do you offer private-label manufacturing?
Yes. Private-label services may include custom labels, hang tags, branded packaging, embroidery, printing and other brand-ready manufacturing solutions, subject to project requirements.
18. Can you put my brand name and logo on the products?
Yes, where technically and commercially feasible. The Buyer must have the necessary rights and authority to provide and use the brand name, logo and other artwork.
19. Can you provide custom packaging?
Branded packaging may be available. Packaging artwork, specifications, MOQ, cost and production timeline should be confirmed before production.
20. Can I request custom embroidery or printing?
Custom embroidery and printing may be available depending on the design, fabric, technique, quantity and production feasibility.
21. Is my private-label design automatically exclusive?
No. Private-label production does not automatically create exclusivity. Any exclusivity must be expressly agreed in writing, including its territory, duration, products and scope.
22. What happens if I want to change the design after approval?
Changes after approval or after production begins may result in additional costs, revised timelines or inability to implement the requested change.
Orders & Payment
23. Are international B2B orders prepaid?
Yes. International B2B orders are handled on a prepaid basis unless a different written arrangement is expressly agreed.
24. Do you offer COD?
No. COD is not available for international B2B orders.
25. Which payment methods do you accept?
Available payment methods may depend on the transaction and approved payment arrangements. The applicable method and payment instructions will be communicated through the quotation, Proforma Invoice or official Auvoria communication.
26. When does production begin?
Production or sourcing generally begins after required payment, verification, approvals, materials and other applicable order conditions have been completed.
27. Who pays bank or intermediary charges?
Unless expressly agreed otherwise, charges imposed by the Buyer's bank, intermediary bank or payment provider may be borne by the Buyer. If such charges reduce the amount received, the balance may be requested.
28. Can someone other than the Buyer make the payment?
Third-party payments may require additional verification and written confirmation. Auvoria may hold or reject a payment that cannot be reasonably verified.
Production
29. How long does bulk production take?
Production time depends on product, quantity, customization, material availability, approvals and other project requirements. The applicable estimate will be communicated during order confirmation.
30. Is every piece exactly identical to the sample?
Reasonable variations can occur in textile, colour, printing, embroidery, measurements and artisanal finishing. Production is assessed against the agreed specifications and approved sample, where applicable.
31. Do you perform quality checks?
Auvoria may conduct internal quality checks before packing or dispatch. Any special third-party inspection or acceptance standard should be agreed in writing before production.
32. Can I arrange a third-party inspection?
A third-party inspection may be considered where commercially agreed. The inspection scope, timing, cost and acceptance standard should be finalized before production or dispatch.
Shipping & Delivery
33. Who pays international shipping?
Unless expressly agreed otherwise, the Buyer is responsible for applicable international freight, shipping and destination-side logistics charges.
34. Which shipping terms or Incoterms do you use?
The applicable shipping term is transaction-specific. No particular Incoterm is assumed unless expressly stated in the quotation, Proforma Invoice or other transaction documents.
35. Do you provide tracking?
Where the selected carrier provides tracking, available tracking information may be shared after dispatch or when it becomes available.
36. Is the delivery date guaranteed?
Delivery estimates are generally estimates unless a specific delivery commitment is expressly agreed. Customs, carrier operations, weather, inspections and other events can affect international transit.
37. What if my shipment is refused or becomes undeliverable?
Additional freight, storage, return, customs, handling or re-delivery costs may apply. The treatment of any refund or credit depends on the applicable transaction terms and the reason for the failed delivery.
Customs & Duties
38. Who pays import duties and taxes?
Unless expressly agreed otherwise, the Buyer is responsible for destination-country import duties, import taxes, customs clearance, brokerage and other destination-side government or logistics charges.
39. Who handles customs clearance?
The Buyer is generally responsible for destination-country import clearance or for appointing an appropriate customs broker or representative, unless the transaction documents expressly provide otherwise.
40. Can you provide customs documents?
Applicable export and commercial documents may be provided or coordinated according to the transaction. The exact document set depends on the product, destination, carrier and applicable requirements.
41. Can you declare a lower value to reduce my import duty?
No. Auvoria will not knowingly prepare or support false, misleading or fraudulent customs values or product descriptions.
42. What if customs holds my shipment?
The Buyer should promptly respond to the carrier, customs broker or authority. Destination-side storage, demurrage, inspection or clearance charges may apply according to the circumstances.
Returns, Claims & Refunds
43. Can I return a B2B order because I changed my mind?
There is no automatic consumer-style return right for international B2B orders. Claims and returns are assessed under the applicable transaction terms and the International Returns, Claims & Refund Policy.
44. What if I receive the wrong product or quantity?
Notify Auvoria promptly with the order reference and supporting evidence such as photographs, packaging details and quantity information. After verification, an appropriate remedy may be considered.
45. What if products arrive damaged?
Document the damage promptly and follow any carrier claim procedure. Responsibility is assessed according to the agreed shipping terms, transfer of risk and available evidence.
46. Are custom/private-label products returnable?
Custom and private-label products are generally not eligible for change-of-mind returns once customization or production has commenced. Material defects or material non-conformity are assessed separately.
47. Are refunds automatic?
No. Refunds depend on the applicable transaction terms and verification of the relevant claim or cancellation circumstance.
Export Documentation
48. What documents may be provided?
Depending on the transaction, documents may include a quotation, Proforma Invoice, Commercial Invoice, packing information, transport documents, export/customs documentation, origin information or other applicable documents.
49. Can I request a special certificate?
Special certificates, inspections or declarations may be possible depending on the product, destination and applicable requirements. Additional time, fees or third-party approval may apply.
50. Can documents be sent electronically?
Where commercially appropriate, documents may be provided electronically. Physical originals are supplied only where required or agreed for the transaction.
Privacy & Communication
51. What buyer information do you collect?
Depending on the interaction, information may include business name, contact details, country, sourcing requirements, product interests, order information, shipping information and related communications.
52. Do you share buyer information?
Information may be shared where reasonably necessary with logistics providers, payment providers, technology providers, customs brokers, professional advisers, authorities or other service providers involved in the relevant business activity.
53. Can I request access or correction of my personal information?
Depending on applicable law, privacy rights may include access, correction, deletion, restriction, objection or other rights. Requests can be sent to exports@theauvoria.com.
Business Entities
54. Which legal entities operate Auvoria Exports?
Auvoria Exports operates through two parallel business entities: AUVORIA BRAND and SHREE BALAJI RETAILERS.
AUVORIA BRAND
Nirala Nagar, Sultanpur, Uttar Pradesh – 228001, India
SHREE BALAJI RETAILERS
New Market, Mandawara Road, Hindaun City, Rajasthan – 322230, India
55. Is one entity the parent or branch of the other?
No. They are parallel business entities. Neither is represented as the parent, subsidiary, branch or legal representative of the other.
56. Which entity will be on my invoice?
The applicable entity will be clearly identified in the relevant quotation, Proforma Invoice, Commercial Invoice and other transaction documents.
Contact
AUVORIA EXPORTS
International Business & Export Division
Website: www.auvoriaexports.com
Email: exports@theauvoria.com
WhatsApp: +91 88750 95166
Need a quotation? Send your business name, country, product category, required quantity, private-label requirement and WhatsApp contact to the export team. The applicable MOQ, pricing, payment, shipping and documentation terms will be confirmed for your specific enquiry.
This FAQ is for general commercial guidance and does not replace the terms of a specific quotation, Proforma Invoice, Purchase Order, agreement or other transaction document.
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