International Shipping & Delivery Policy

1. Scope

This Policy applies to international B2B wholesale, bulk, private-label, custom and related commercial shipments arranged through Auvoria Exports.

2. International Shipping

Auvoria Exports may coordinate international shipments to destinations where the applicable products, trade route, logistics provider, payment arrangement and legal or regulatory requirements permit shipment.

Current export markets include the UK, USA, UAE, Nigeria, South Africa, Kenya and Australia, together with other international markets where commercially and legally feasible.

3. Shipping Terms & Incoterms

The applicable shipping or delivery term will be specified in the quotation, Proforma Invoice or other transaction document where relevant.

Where an Incoterm is used, the specific Incoterm and applicable version should be stated in the transaction documents.

Unless expressly agreed in writing, no specific Incoterm, delivery location or allocation of destination-side charges should be inferred from website content alone.

4. Shipping & Freight Charges

International shipping, freight and logistics charges may depend on destination, shipment weight and volume, product type, carrier, service level, route, packaging and other applicable factors.

Unless expressly agreed otherwise in the transaction documents, the Buyer is responsible for applicable shipping, freight and destination-side logistics charges.

Any quoted freight amount is subject to the terms and validity stated in the relevant quotation or Proforma Invoice.

5. Carrier & Logistics

Depending on the order, shipment may be arranged through an international courier, freight forwarder, logistics provider, shipping line, airline or another suitable carrier.

The selected carrier may depend on destination, shipment characteristics, service availability, cost and applicable trade requirements.

6. Buyer Address & Delivery Information

The Buyer must provide complete and accurate delivery information, including business name, recipient name, street address, city, postal code, country, telephone number and other information reasonably required for delivery or customs processing.

The Buyer is responsible for additional costs or delays arising from an incorrect, incomplete or subsequently changed delivery address, where applicable.

7. Processing & Dispatch

Orders generally proceed toward dispatch after the applicable payment has been received and verified and the required sourcing, production, customization, quality checks and documentation have been completed.

Dispatch timing may vary according to product availability, order quantity, customization, production requirements and documentation.

8. Delivery Estimates

Any delivery period communicated by Auvoria is an estimate unless a specific delivery commitment is expressly agreed in writing.

International transit times may be affected by customs clearance, carrier operations, weather, public holidays, route changes, inspections, regulatory requirements and other circumstances outside Auvoria's reasonable control.

9. Tracking

Where the selected carrier provides tracking, available tracking information may be shared with the Buyer after dispatch or when it becomes available.

Tracking information is provided for shipment monitoring and does not itself constitute a guarantee of delivery on a particular date.

10. Customs & Import Clearance

The Buyer is generally responsible for complying with the import, customs, licensing, registration, labeling and other destination-country requirements applicable to the shipment.

Where customs clearance requires information or action from the Buyer, the Buyer should respond promptly to the relevant carrier, customs broker or authority.

Auvoria may provide commercially appropriate export documentation and shipment information, but destination-country clearance remains subject to the applicable authorities and local requirements.

11. Duties & Destination Charges

Unless expressly agreed otherwise, import duties, import taxes, customs clearance fees, brokerage charges, destination handling charges, storage charges and other destination-side government or logistics costs are the Buyer's responsibility.

The amount and applicability of such charges depend on the destination country, product classification, customs valuation and applicable local rules.

12. Export Documents

Depending on the transaction, applicable export documentation may include commercial invoices, packing information, shipping documents and other documents required for the agreed shipment.

The exact document set depends on the transaction, destination, carrier, product and applicable legal or regulatory requirements.

13. Packaging

Products will be packed according to the agreed order requirements and the nature of the products and shipment.

Private-label or branded packaging requirements should be finalized and approved before production or packing where applicable.

14. Risk & Title

Transfer of risk and title, where applicable, will be determined by the agreed transaction terms and any expressly stated Incoterm or delivery arrangement.

Where the transaction documents do not specify a different arrangement, the parties should refer to the applicable commercial terms governing the shipment rather than relying on a general assumption from this website Policy.

15. Inspection at Delivery

The Buyer should inspect the shipment and outer packaging promptly after delivery and should record any visible damage, shortage or apparent discrepancy.

Where a carrier requires a delivery receipt, damage notation or other acknowledgement, the Buyer should follow the carrier's applicable procedure.

16. Damage, Shortage or Wrong Shipment

If products are received damaged, short, incorrect or materially different from the confirmed order, the Buyer should notify Auvoria promptly and provide supporting evidence such as photographs, packing details, delivery records and relevant shipment documentation.

Claims may be subject to carrier deadlines, inspection requirements and the applicable order terms.

17. Delivery Delays

International delivery may be delayed by customs inspections, documentation issues, carrier disruptions, weather, strikes, public holidays, route restrictions, security events, regulatory controls or other circumstances.

A delivery delay does not automatically constitute a breach of contract where the delay arises from circumstances outside Auvoria's reasonable control or from destination-side requirements.

18. Refused, Undeliverable or Abandoned Shipments

If a shipment is refused, abandoned, returned, held because of unpaid destination charges or becomes undeliverable due to Buyer-related circumstances, additional freight, storage, return, disposal, customs or handling costs may apply.

Any refund or re-dispatch will be considered under the applicable transaction terms and after relevant costs and liabilities are determined.

19. Split Shipments

Where commercially necessary, an order may be dispatched in more than one shipment if the Buyer has agreed to the applicable arrangement or the transaction documents provide for split delivery.

Additional shipping or logistics costs may apply where agreed or where the split shipment is requested by the Buyer.

20. Force Majeure

Auvoria will not be responsible for delay or non-performance caused by events reasonably beyond its control, including natural disasters, war, civil disturbance, epidemic or pandemic events, government restrictions, sanctions, port or airport closures, major carrier disruption, strikes, severe weather, customs action or other comparable events.

21. Returns & Re-Delivery

International B2B shipments are commercial transactions and are not subject to the standard B2C consumer return model published for the Auvoria consumer website.

Returns, replacements, re-delivery and related shipping arrangements will be handled according to the applicable international B2B transaction terms and the circumstances of the claim.

22. Shipping Claims

Shipping-related claims should be submitted in writing to exports@theauvoria.com with the relevant order or invoice reference.

Supporting information may include photographs, package labels, delivery records, tracking details, packing evidence and a description of the issue.

23. Restricted Destinations & Compliance

Auvoria may decline or suspend shipment to a destination where shipment is prohibited, restricted, commercially impractical or subject to unresolved legal, sanctions, customs, payment or logistics concerns.

The Buyer is responsible for providing information reasonably necessary to assess destination requirements and import eligibility.

24. Parallel Business Entities

Auvoria Exports operates through two parallel business entities:

Neither entity is represented as the parent, subsidiary, branch or legal representative of the other. Depending on the transaction, either entity may participate in sourcing, supply, contracting, invoicing or export-related activities.

The applicable entity will be identified in the relevant quotation, Proforma Invoice, Commercial Invoice and other transaction documents.

25. Contact